Managed IT That Keeps Your Business Running

1. Data Responsibility. Customer is solely responsible for maintaining current, verified backups of all data prior to any service. Heaven Technology LLC shall not be liable for any loss, corruption, or destruction of data regardless of cause, including hardware failure, software error, human error, or cyber attack. We make reasonable efforts to preserve data but no guarantee of data integrity or recovery is made.

2. Best-Efforts Service. All repairs, configurations, and implementations are performed on a best-efforts basis per industry standards. Some components may be unavailable, obsolete, or beyond economical repair. Our warranty on parts is 90 days and labor is two weeks from service completion and does not cover misuse, liquid exposure, physical impact, power surge, or unauthorized modification.

3. Cost Authorization. Customer authorizes work up to the quoted price. If additional issues increase cost beyond 15% of the original quote, we will contact Customer for approval before proceeding. No out-of-scope work is performed without explicit consent.

4. On-Site Terms. Customer provides safe access, adequate power, and a point of contact during on-site visits. Provider is not liable for damage caused by pre-existing conditions (power instability, water, pests, structural issues).

5. Software & Licensing. Customer is responsible for owning valid licenses for all software. Provider does not supply, activate, or warrant legality of pre-existing software.

6. Security & Confidentiality. Provider implements reasonable safeguards to protect Customer data. Provider cannot guarantee absolute security or prevent all threats. Confidential information is not disclosed without written consent except as required by law.

7. Limitation of Liability. TO THE MAXIMUM EXTENT PERMITTED BY LAW, PROVIDER SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES INCLUDING LOSS OF BUSINESS, PROFITS, DATA, OR GOODWILL. TOTAL AGGREGATE LIABILITY SHALL NOT EXCEED AMOUNTS PAID BY CUSTOMER FOR THE SERVICES/REPAIRS PRECEDING THE CLAIM.

8. SLA. Response times per plan. SLA credits (if applicable) are the sole remedy for SLA failure, capped at 20% of monthly fee. No SLA applies to Customer-caused issues, third-party outages, or scheduled maintenance.

9. Termination. Either party may terminate with 30 days' written notice. Provider cooperates in up to 14-day transition. Fees accrued through termination date remain due.

10. Governing Law. Governed by New Mexico law. Disputes resolved in Doña Ana County, NM or by binding arbitration.