Scale your Cisco outcomes faster with expert coaching, proactive insights, and centralized solution support.
Cisco CX Level 2 is the next step up in Cisco’s Success Tracks program. It includes everything in Level 1 and adds one-on-one expert coaching, centralized multi-vendor Solution Support, proactive and predictive insights, and applied learning with remote labs and certification prep — all delivered through the unified CX Cloud platform.
What’s included (builds on Level 1):
-
Phone-based technical support
-
Next Business Day (NBD) response time (8×5)
-
One-on-one expert coaching (Accelerator sessions)
-
Centralized Solution Support for complex, multi-vendor environments
-
Proactive and predictive insights via CX Cloud
-
Deep product training, remote practice labs, and certification prep
-
360-degree device visibility and automated fault management
- No return
How Level 2 differs from Level 1:
| Capability | Level 1 | Level 2 |
| Expert guidance | Webinars (group) | 1-on-1 coaching sessions |
| Solution support | — | Centralized, multi-vendor |
| Insights | Device visibility | Proactive + predictive analytics |
| Learning | Self-structured e-learning | Deep training, remote labs, cert prep |
| Goal | Improve operational efficiency | Speed technology outcomes and value |
Who it’s for:
Teams running complex or multi-vendor environments who need hands-on expert guidance to accelerate adoption, reduce deployment risk, and get more from their Cisco investment beyond basic phone support.
Reviews
There are no reviews yet.