Heaven Technology LLC
Last updated: 01/07/2026

1. Scope and acceptance

1.1 This Refund & Returns Policy (“Policy”) governs all transactions for hardware, software, cloud services, and related IT solutions procured from Heaven Technology LLC (“Heaven Technology”, “we”, “us”, “our”), whether sold via our website, online store, order forms, or any other sales channel controlled by us. By placing an order, you (“Customer”, “you”, “your”) agree that this Policy is incorporated by reference into, and forms part of, our overarching Terms & Conditions and any applicable order, quote, or statement of work.​

1.2 Heaven Technology operates as an independent value‑added reseller and solutions integrator. We are not the original equipment manufacturer (“OEM”) or software vendor for the majority of products we sell. All Products are supplied subject to the OEM’s or vendor’s end‑user license agreements (“EULAs”), warranties, and support terms, which may require you to engage directly with the OEM or vendor for defect, warranty, or RMA processing.​

2. Reseller status and risk allocation

2.1 Heaven Technology sources Products solely from authorized distributors and OEMs and resells them to end‑customers and business clients. Our upstream distributors generally do not support returns and typically direct all post‑sale issues to the OEM or vendor.​

2.2 You acknowledge and agree that Heaven Technology functions as an intermediary reseller and solutions provider. All risk associated with product selection, compatibility, deployment, and ongoing use resides with you, subject only to any non‑waivable statutory rights you may have under applicable law and any express obligations we assume under a separate written agreement.​

2.3 To the maximum extent permitted by law, Heaven Technology’s liability in relation to Products is strictly limited to that expressly set forth in this Policy and in our Terms & Conditions. We expressly disclaim any broader role as guarantor of OEM or vendor performance.​

3. General “no returns” framework

3.1 No returns or refunds as standard. Heaven Technology does not accept returns or issue refunds as a general matter. Without limiting the foregoing, we do not accept returns or grant refunds for:

• Change of mind, buyer’s remorse, or budgetary changes.
• Incorrect product selection, sizing, configuration, or feature set.
• Compatibility issues with your existing infrastructure, environment, or third‑party services.
• Performance expectations not expressly warranted in OEM or vendor documentation.​

3.2 Channel‑aligned policy. Our Policy is aligned with typical IT distribution and OEM RMA workflows. Where the OEM or vendor handles DOA/defect and warranty directly with the end‑user, Products must not be returned to Heaven Technology unless we have expressly authorized a return in writing.​

3.3 Pre‑purchase diligence. By purchasing from Heaven Technology, you represent that:

• You have conducted an appropriate technical and commercial assessment of the Product.
• You have reviewed relevant datasheets, compatibility matrices, and OEM documentation.
• You understand that Heaven Technology does not provide a unilateral “no‑questions‑asked” return right.​

4. Defective, DOA, and OEM warranty handling

4.1 Primary recourse through OEM/vendor. In the event of an alleged dead‑on‑arrival (“DOA”) unit, latent defect, or malfunction, your primary remedy is under the applicable OEM or vendor warranty, support, or RMA program. You agree to:

• Follow the OEM’s or vendor’s published troubleshooting steps.
• Log the support ticket directly with the OEM or vendor using the channels they specify.
• Comply with their diagnostics, RMA, and logistics process.​

4.2 Facilitation, not assumption of liability. Heaven Technology may, at its discretion, assist you as a facilitator by providing invoices, serial numbers, proof of purchase, and links to OEM support, or by helping initiate an RMA request. Such assistance does not constitute an assumption of liability for the Product, nor a guarantee of any particular remediation or turnaround time.​

4.3 No guarantee of OEM outcome. Any repair, replacement, credit, or refund granted for a defective Product is determined solely by the OEM, vendor, or their authorized service partner, under their own policies. Heaven Technology is not liable for:

• OEM or vendor refusal to honor a claim.
• OEM or vendor processing delays.
• OEM changes to warranty programs, service levels, or product life‑cycle status.​

5. Limited discretionary returns (within 5 business days)

5.1 Narrow, discretionary exception. Notwithstanding Section 3, Heaven Technology may, in rare, exceptional circumstances and in its sole and absolute discretion, authorize a one‑time Discretionary Return for certain Products within five (5) Business Days of the invoice date. This is a commercial accommodation only and does not create any ongoing entitlement or course of dealing.​

5.2 Eligibility and non‑entitlement. You have no automatic right to a Discretionary Return. For consideration:

• You must submit a written request (including order details and reason) within 5 Business Days of purchase.
• Heaven Technology may grant or deny the request for any reason or no reason.
• No Discretionary Return is valid unless confirmed in writing by Heaven Technology with an RMA or reference number.​

5.3 Condition requirements (if approved):

• Product must be in factory‑new, uninstalled, unconfigured condition, free from any cosmetic or functional damage.
• Original OEM packaging, tamper seals, labels, accessories, documentation, license cards, media, and any promotional items must be intact and included.
• Any software, cloud subscription, or license key must not have been activated, registered, or associated with any user, tenant, or hardware.​

5.4 Restocking and cost recovery. For any approved Discretionary Return:

• A restocking fee of up to 20% of the net invoice value may apply, at our discretion, to offset logistics, handling, and channel costs.
• Original outbound shipping, handling, and payment processing fees are non‑refundable.
• You are responsible for return shipping, insurance, and any import/export formalities, and bear all risk of loss or damage in transit.​

5.5 Inspection and adjustment. Heaven Technology reserves the right to inspect all returned Products and to adjust, reduce, or deny the refund amount if the Product is incomplete, damaged, activated, or otherwise not in a commercially resalable condition, as reasonably determined by us.​

6. Non‑returnable and non‑refundable categories

Unless otherwise mandated by non‑waivable law, the following are strictly non‑returnable and non‑refundable through Heaven Technology:​

• Software licenses, activation keys, SaaS subscriptions, and digital downloads once delivered or made accessible.
• Any Product that has been installed, powered on, configured, or integrated into any system or environment, except under an OEM RMA.
• Custom‑configured, built‑to‑order, or specially sourced Products.
• Consumables, accessories, or items designated as “final sale”, “clearance”, “end of life”, or “non‑returnable” at the time of order.

7. Logistics, risk of loss, and inspection

7.1 No unsolicited returns. Products must not be shipped back to Heaven Technology without prior written authorization and an RMA/reference number. Unauthorized returns may be rejected, disposed of, or returned at your cost.​

7.2 Risk during return transit. For all authorized returns to Heaven Technology:

• Title and risk of loss remain with you until receipt and written acknowledgment by Heaven Technology.
• You must use appropriate packaging, tracking, and insurance; failure to do so is at your sole risk.​

7.3 Verification. Any authorized return is subject to inspection and verification by Heaven Technology and/or the OEM or service provider. Decisions on credit, replacement, or rejection will be based on that inspection and applicable channel policies.​

8. Statutory rights and warranty disclaimers

8.1 Statutory carve‑out. Nothing in this Policy is intended to exclude or limit any non‑waivable statutory rights you may have under applicable consumer‑protection or commercial laws. To the extent any provision herein is inconsistent with such mandatory law, that provision shall be modified or applied only to the maximum extent permitted, and the remainder shall continue in full force.​

8.2 No additional warranties by Heaven Technology. To the maximum extent permitted by law:

• Products are provided “as is” and “as available” from the OEM, vendor, or distributor, subject only to their express warranties.
• Heaven Technology disclaims all other warranties, conditions, and representations, whether express, implied, statutory, or otherwise, including any implied warranties of merchantability, fitness for a particular purpose, non‑infringement, or quiet enjoyment, except where such disclaimers are prohibited by law.​

9. Governing law, mediation, and dispute resolution (New Mexico)

9.1 Governing law. This Policy, any related transaction, and any dispute, claim, or controversy arising out of or relating to Products, services, or our website shall be governed by and construed in accordance with the laws of the State of New Mexico, USA, and applicable federal law, without regard to conflict‑of‑law principles.​

9.2 Mandatory pre‑suit mediation. As a material condition of doing business with Heaven Technology, you agree that any and all disputes against Heaven Technology, its members, managers, officers, employees, agents, affiliates, successors, or assigns shall first be submitted to good‑faith mediation in New Mexico before any lawsuit or other formal proceeding is initiated.​

9.3 Mediation framework. Unless otherwise agreed in writing:

• Mediation shall take place in Deming, New Mexico, before a neutral mediator mutually selected by the parties, or, failing agreement, appointed by a recognized mediation organization in New Mexico.
• Mediation shall be conducted in English in accordance with generally accepted commercial mediation practices.
• Each party shall make a duly authorized decision‑maker available for at least one meaningful mediation session.​

9.4 Cost allocation. To the maximum extent allowed by law, Customer shall bear all mediation‑related fees, costs, and expenses, including mediator fees, facility fees, administrative and filing charges, Customer’s own legal and expert costs, and all travel or incidental expenses. Heaven Technology shall have no obligation to contribute to such costs beyond any non‑waivable minimum contribution required by law.​

9.5 Condition precedent. Mediation pursuant to this Section is an express condition precedent to the filing of any lawsuit or other formal dispute mechanism. If you commence proceedings without satisfying this requirement, Heaven Technology may seek dismissal or a stay of such proceedings until mediation is completed, and you agree to reimburse Heaven Technology for its reasonable costs and attorneys’ fees incurred in obtaining such dismissal or stay, to the fullest extent permitted by law.​

9.6 Exclusive venue and jurisdiction. Subject to the mediation requirement, you agree that any litigation arising out of or relating to this Policy or any transaction with Heaven Technology shall be brought exclusively in the state or federal courts located in Luna County, New Mexico, and you irrevocably submit to the personal jurisdiction and venue of those courts, waiving any objection based on inconvenient forum or similar grounds, to the extent such waiver is legally effective.​

9.7 Class action waiver. To the maximum extent permitted by law, you agree that any dispute or claim shall be brought in your individual capacity only, and not as a plaintiff or class member in any class, collective, representative, or private attorney general action. If this waiver is deemed unenforceable for a given claim, that claim must proceed in a court of competent jurisdiction, and not in any alternative forum, to the extent required by law.​

9.8 Limitation period. To the fullest extent permitted by law, any claim or cause of action you may have against Heaven Technology arising out of or relating to this Policy or any Product or service must be filed within one (1) year after such claim or cause of action accrues, or it is permanently barred. This does not limit any mandatory longer limitation period that cannot legally be shortened.​

10. Advanced limitation of liability and indemnity

10.1 Commercial allocation of risk. You acknowledge that Heaven Technology’s pricing, product offering, and willingness to transact are expressly based on the risk allocation, disclaimers, and limitations of liability in this Policy and our Terms & Conditions. Without these protections, Heaven Technology would either not enter into the transaction or would charge substantially higher prices.​

10.2 Maximum aggregate liability. To the maximum extent permitted by law, the entire aggregate liability of Heaven Technology to you for all claims arising out of or related to any Product, service, or transaction—whether in contract, tort (including negligence), strict liability, or otherwise—shall be limited to the total amount actually paid by you to Heaven Technology for the specific Product or service giving rise to the claim.​

10.3 Exclusion of consequential and certain damages. To the fullest extent permitted by law, Heaven Technology shall not be liable for any:

• Indirect, incidental, consequential, special, or exemplary damages.
• Loss of profits, revenue, goodwill, business interruption, data loss, or loss of anticipated savings.
• Costs of substitute goods, services, or infrastructure.

This exclusion applies even if Heaven Technology has been advised of the possibility of such damages or if any limited remedy is found to have failed of its essential purpose.​

10.4 Third‑party and upstream actors. Heaven Technology shall have no liability for acts or omissions of OEMs, vendors, distributors, carriers, data‑center operators, cloud providers, payment processors, or any other third‑party providers, and assumes no responsibility for their performance, downtime, data loss, or security posture.​

10.5 Customer indemnification. To the maximum extent permitted by law, you agree to indemnify, defend, and hold harmless Heaven Technology and its members, managers, officers, employees, agents, and affiliates from and against any and all claims, demands, losses, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to:
(a) your breach of this Policy, our Terms & Conditions, or any OEM EULA;
(b) your misuse, misconfiguration, or unauthorized modification of any Product;
(c) your violation of any applicable law or regulation; or
(d) any claim by a third party arising from your use or resale of Products.

This indemnity survives any expiration or termination of the parties’ relationship.​

11. Policy updates

Heaven Technology may update or refine this Policy from time to time to reflect changes in law, distribution practices, OEM programs, or our internal risk posture. The updated Policy will be posted with a revised “Last updated” date. Your continued purchases or use of our services after such publication constitutes your acceptance of the updated Policy.​

12. Contact

For questions about this Policy or assistance with OEM warranty or RMA processes, contact:

Heaven Technology LLC
5830 Franklin Rd SE Deming NM 88030
support@myonetech.com
+1 (575) 265-4527
https://myonetech.com/contact-us/