Cisco CX Level 1 is the entry-level tier of Cisco’s Success Tracks program, delivering phone-based technical support with a next business day response time (8 hours/day, 5 days/week). It’s built for organizations that want reliable, on-demand help to resolve issues, reduce risk, and protect their Cisco investment — all through the unified CX Cloud platform.
What’s included:
-
Phone-based technical support
-
Next Business Day (NBD) response time
-
8 hours/day, 5 days/week coverage
-
Access to CX Cloud for a single-pane-of-glass experience
Why choose Level 1?
-
Predictable total cost of ownership
-
Accelerate your path to value with guided lifecycle support
-
Minimize complexity with the right expertise at the right time
-
No 24×7 commitment — pay only for the coverage you need
- No return
Who it’s for:
Teams that need dependable technical assistance during business hours and want to keep support costs lean while still benefiting from Cisco’s structured support framework.
Reviews
There are no reviews yet.